Shipping Details and Options

Free Standard Delivery

Free standard delivery is available for all orders over the value of $249, with signatures required for this service. All drones are also provided with free standard delivery, including signature.

Local Pickup

If you select “Local Pickup” you will be advised when your order is available to be picked up at our Townsville location. (Local Pickup NOT AVAIABLE afterhours, weekends or public holidays unless previously approved)

Contact Us before selecting “Local Pickup” option if you have any questions

Fixed Delivery Rates

Standard Shipping + Signature – $15 Australia Wide

Express Shipping + Signature – $25 Australia Wide (not available for Canvas Prints)

(Express Shipping + Signature fixed rates excludes Drones – Please contact us for Pricing on Express Shipping, any Drone orders using express shipping method will be held until quote for Express Shipping has been approved)

Service Provider

Australia Post is our preferred shipping solutions provider, although we may – at times – utilise the services of courier companies (e.g. Toll, TNT). We offer postage via Express Post or Signed Parcel Post, with signatures required for both services.

Handling Times

Orders for in-stock items that are paid for before 10:00am AEST(business days) are generally despatched the same business day. You will be contacted if there is a delay despatching your order.

Delivery Timeframes

Estimated delivery timeframes for Express Post – within Australia Post’s express post network – are 2-3 business days, and 5-7 business days for Parcel Post; delivery to interstate country areas may take longer, and timeframes are determined solely by Australia Post or the applicable courier. 

We will, at times send from different locations across Australia depending on stock availability and in the effort to reduce delivery times where possible

*NB Kingfisher Drone Services is not responsible for delivery times or any delays

Canvas Prints

All Canvas prints are made to order, as such are dispatched directly from the manufacturer. Time frames may vary, however usually dispatched within 4-7 days.

All Canvas Prints are dispatched using Australia Post

*NB Express Delivery is not an option for the delivery of Canvas Prints

Insurance

We endeavour to package orders in a manner that protects them from damage during transit, however, Kingfisher Drone Services is not responsible for damage or loss that may occur while your order is in transit.

Consignments using our “Standard Shipping + Signature” or “Express Shipping + Signature” options do not include insurance.

If you would like insurance included, please select “Standard Shipping + Signature + Insurance” or “Express Shipping + Signature + Insurance”. By selecting this option, you will be paying the full cost of delivery, and “FREE Standard Shipping + Signature” will not be available.

By selecting the insurance option, you will be provided a quote for approval prior to completing your order

In the unlikely event that you receive a damaged item – or your order is lost in-transit – please contact us immediately, and we’ll assist you to the greatest extent possible.

Still have questions, please don’t hesitate to contact us