DJI OSMO Mobile 4 Care Refresh

For a small additional charge, DJI Care Refresh (1-Year Plan) provides 2 replacement units within 1 year, covering accidental damage. Other exclusive services include International Warranty Service, VIP phone service, free two-way shipping, and more. View the FAQ’s for more information

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Description

DJI OSMO Mobile 4 Care Refresh

DJI OSMO Mobile 4 Care Refresh is a comprehensive protection plan that offers affordable replacement service and accidental damage coverage. Enjoy your DJI product with greater peace of mind wherever you go.

DJI Care Refresh - Keep moving

Two Fast Replacements

DJI Care Refresh offers 2 replacements in one year (One year plan). You can have your product replaced at a small additional cost if an accident occurs.

DJI OM4 2 fast replacements

Full Coverage, hassle-free

Accidental damage is covered by the replacement service, including collisions, water damage, etc. The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.

DJI OM4 Full coverage, hassle free

Free Shipping

DJI will cover shipping costs both ways anytime a product is sent back for replacement service.

DJI Care Refresh Free Shipping

VIP Service

Whenever you require technical support, DJI technical experts will provide VIP service to you, making your problem their first priority. Any time your product neds repairs or a replacement, your needs will be prioritized as a VIP customer.

* For DJI Care Refresh service please go to the support page on DJI’s official website.

DJI Care refresh Exclusive Service

DJI care Refresh Service Process

After DJI conducts a damage assessment for your returned product, you can choose to either pay for the repair or receive a replacement using DJI Care Refresh.

DJI Care Refresh process

Click here to check the status of your Care Refresh Plan

We are an Authorised Australian Stockists of the DJI range of products and accessories

Additional information

DJI OM4 Care Refresh

1 Year Plan, 2 Year Plan

FAQ

1、What is DJI Care Refresh?

DJI Care Refresh is an after-sales service plan launched by DJI, which provides you with efficient, flexible, and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go.

DJI Care Refresh Series service includes the following two service plans, which you can choose according to your needs. For details, please refer to the Terms of Service:

Service Plan DJI Care Refresh (1-Year Plan) DJI Care Refresh (2-Year Plan)
Service Product Replacement Service Two replacements in one year:

Usable twice for accidental damage
Usable once for flyaway

Three replacements in two years:

Usable three times for accidental damage
Usable twice for flyaway

If damage or a flyaway* occurs to the product during normal use or from an accident,
after completing the replacement service process, you can obtain a functional product from DJI.*Limited to certain aircraft products
Extended Warranty Period Covered by the official warranty period Extended to two years
Free repair service is provided by DJI if the covered parts are malfunctioning
due to a non-user error while under warranty.

Note:
1. The content of the Extended Warranty Service in each region may be different, and the service agreement shall prevail.
2. The effective time and effective period of different services vary. For more details, refer to How long is the coverage period of DJI Care Refresh, and how can the effective time be calculated?

2、Under what conditions can I purchase DJI Care Refresh?

DJI Care Refresh can be bound to your DJI product when it meets one of the following criteria:
· Brand new and un-activated product;
· Aircraft or gimbal activated within the last 48 hours;
· Handheld device activated within the last 30 days;

If the product does not meet the above conditions, please contact DJI Support and send the product back or apply for video verification. DJI Care Refresh can be purchased within 72 hours after the verification is passed and you receive a purchasing notice.

3、Where is DJI Care Refresh available?

At the moment, DJI Care Refresh is only available to customers in the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Refresh is available in your country on the DJI Online Store.To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.

4、How do I purchase DJI Care Refresh?

1. Purchase DJI products with DJI Care Refresh together at Kingfisher Drone Services;

2. Go to DJI Online Store – Service – DJI Care Refresh and input the serial number of your product to purchase DJI Care Refresh.

3. Go to an official flagship store or an authorized store to purchase a DJI Care Refresh activation code. After purchasing, please follow the instructions to bind DJI Care Refresh.

5、How long is the coverage period of DJI Care Refresh, and how can the effective time be calculated?

· The validity period of the replacement service provided by DJI Care Refresh (1-Year Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 12 months.

· The validity period of the replacement service provided by DJI Care Refresh (2-Year Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 24 months. The validity period of the extended warranty service provided by DJI Care Refresh (2-Year Plan) will be calculated from 0:00 of the second year on the date specified in the service agreement. It will end at the same time as the replacement service period expires. The validity period is 12 months.

The date stated in the service agreement depends on the purchase and binding method of DJI Care Refresh:

· When DJI Care Refresh is purchased together with a DJI product on DJI Store, the date stated in the service agreement is two days after the order is shipped.
· The date stated in the service agreement is the day of purchase when DJI Care Refresh is purchased separately on DJI Online Store.
· The date stated in the service agreement is the day of binding when DJI Care Refresh is bound through the DJI Care Refresh activation code.

The aforementioned services cannot be used outside the validity period. Damage or an accident to the product within the service coverage that occurs outside the validity period is not covered by DJI Care Refresh.

6、What’s the difference between DJI Care Refresh and a DJI product warranty? Can DJI Care Refresh be purchased when applying for after-sales service?

A product warranty is a guarantee of repair service provided when your DJI product is malfunctioning due to non-user error. DJI products are eligible for this service if damage occurs within the aforementioned coverage during the warranty period. If DJI Care Refresh (2-Year Plan) is purchased, the official warranty period can be extended to two years.

DJI Care Refresh provides a replacement service if damage occurs to the product during normal use or accidents. If you have purchased DJI Care Refresh and the repair costs are covered by the standard product warranty, the remaining replacement balance on your DJI Care Refresh will not be affected.

Since the effective time of DJI Care Refresh varies for different services after the purchase, damage or an accident to the product within the service coverage that occurs before the service takes effect is not covered by DJI Care Refresh. Service fees incurred before the service takes effect will not be refunded.

7、Does DJI Care Refresh support international coverage?

Currently, DJI Care Refresh provides international coverage to DJI OM 4, DJI RS 2, DJI RSC 2 and DJI Pocket 2. For the supported products which purchased from DJI official stores or any other authorized channels with a valid proof of purchase, you can apply the replacement service and extended warranty service at any of the global DJI official or authorized repair centres who could provide DJI Care Refresh services once they confirmed your claim had met the service conditions.

For other products, the service is only available in the country or region where the DJI Care Refresh was purchased.

8、What products are supported by the DJI Care Refresh flyaway replacement service?

DJI Care Refresh flyaway replacement service supports the DJI AIR 2S, DJI Mini 2 and Mavic Air 2.

If the above product flies away, after completing the replacement service process, you can obtain a functional product from DJI.

For more details, refer to the replacement service process in the Terms of Service.

9、What are the account binding and remote controller binding functions required for the DJI Care Refresh flyaway replacement service?

To make sure that your aircraft can use the flyaway replacement service, the DJI account needs to be bound with the aircraft, and the remote controller bound with the aircraft.

· Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
· Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.

If a flyaway occurs, only the owner of the bound account can apply for the flyaway replacement service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.

Therefore, in order to use the flyaway replacement service on your products, please be sure to go to [Profile] – [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.

10、Can the DJI Care Refresh flyaway replacement service be used if the product is stolen or accidently lost?

No. The DJI Care Refresh flyaway replacement service is only for flyaway issues during normal use or accidents.

To apply for the flyaway replacement service, the accident flight records are required, and the customer needs to launch the app and sync the flyaway accident flight records. If accident flight records cannot be provided or synchronized, the DJI Care Refresh flyaway replacement service cannot be used.

For more details, refer to the replacement service process in the Terms of Service.

11、Can I renew my DJI Care Refresh when it expires? After using the replacement, do I need to purchase DJI Care Refresh again?

If your DJI Care Refresh (1-Year Plan) has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh +, which extends your replacement service for one more year as well as prolonging the warranty period of your product.

Since DJI Care Refresh + provides a second year of after-sales services, DJI Care Refresh + cannot be purchased if you already purchased the 2-Year Plan of DJI Care Refresh.

DJI Care Refresh cannot be purchased repeatedly. Each DJI product can only be bound to DJI Care Refresh once. After using the service provided by DJI Care Refresh, if the product’s serial number is changed, the provided product will automatically bind to the original product’s DJI Care Refresh, and the original service and warranty period continues. Therefore, the original unit will no longer have a DJI Care Refresh Plan. Please do not re-purchase DJI Care Refresh for the replacement unit.

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